After I on 1. May got the message that my GE+P65 accounts were
reopened, I thought my troubles were over. They were not!
I requested a withdrawal of $5000 (max withdrawal amount) on 7. May
from my P65 account - no problems - the money came to me.
On 23. May I requested a withdrawal of âŽ3500 from my GammonEmpire
account, koule11 - and now I come into a deja vu situation: The
withdrawal was rejected without reason. When I contacted GE-support
for this, I got this chat:
Danny: our tech team has found some irregularities in your account
Danny: we need you to send us game files
Danny: the game numbers are: 21415755, 21349548, 21314504, 21239920,
koule11: i was asked this earlier - i send game files - the account
was reopened - and now i requested a withdrawal again
Danny: do you know where to find the game files?
koule11: i have deleted all log files
koule11: why i have to send 5 old log files ? - what this has to do
with my withdrawal request ?
Danny: we need to investigate these games
koule11: ok - you can investigate them - but i dont have them - do you
have them ?
Danny: we have them in our archives, but it would be much faster if
you send them yourself
koule11: oh ok- but i dont have them - as i didnt play for long time
Danny: one moment please
koule11: ah wait - i have the files
Danny: you do?
koule11: i was asked to send these files earlier - and i did - after
my account was reopened
koule11: and now i requested a withdrawal - i didnt play at all since
Danny: I'm sorry , but this is our management's request
Danny: I can't change it
koule11: ok - if i send the files now - when my withdrawal will be
Danny: it will take a couple of days or so to examine the games and
come to a result
Danny: we will notify you via e-mail as soon as we have a decision
koule11: ok ill send the 5 files now, and after I will wait my
withdrawal to be approved
Danny: thank you for your cooperation. our address is:
Now these 5 files were among the 9 files i was asked to send 2 months
ago. Now i have to send them again. lol
Btw. the Snowie error rate of these 5 moneygames is 6.5
I dont think this is a good way to treat customers, and I'm wondering
how long time this will go on - probably is not the last time I have
to send these 5 famous log files.